Shipping policy

Mosaicmerch Shipping Policy

Effective Date: 06-06-2024

1. Shipping Locations

Mosaic Merch currently ships products within India and internationally.

2. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

3. Shipping Rates and Delivery Estimates

Domestic Shipping (India):

  • Standard Shipping: ₹50 - ₹150 (5-7 business days)
  • Express Shipping: ₹150 - ₹300 (2-3 business days)

International Shipping

  • Standard International Shipping:
    • Rate: ₹1,000 - ₹3,000
    • Delivery Time: 10-15 business days

  • Express International Shipping:

    • Rate: ₹3,000 - ₹6,000

    • Delivery Time: 5-7 business days

       

Shipping charges for your order will be calculated and displayed at checkout.

4. Shipping Carriers

We use the following carriers to deliver our orders:

  • Domestic: [List of carriers, e.g., Blue Dart, Delhivery]
  • International: [List of carriers, e.g., DHL, FedEx]

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier's website using the provided tracking number.

6. Customs, Duties, and Taxes

Mosaic Merch is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages

Mosaic Merch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

8. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements.

9. Incorrect Shipping Addresses

Please ensure that all shipping information is correct at the time of purchase. Mosaic Merch is not responsible for packages shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately at support@mosaicmerch.in to correct the information before your order ships.

10. Delays

Please note that delivery times are estimates and may vary due to external factors beyond our control, such as postal delays, customs processing, or unforeseen events. We appreciate your patience and understanding in such situations.

11. Contact Information

For any questions or concerns regarding our shipping policy, please contact us at:

Email: support@mosaicmerch.in